Hilton New Orleans Riverside
New Orleans
Arvostelut
Never going to stay at this hotel!! Just checked out of the hotel, and upon checking-in a kind receptionist advised us of the resort fees but said if you genuinely don’t use any of the amenities you can kindly ask when checking out if they can refund/waive it. We only came to the room at night to sleep, and left in the morning and didn’t even use the WiFi, the water bottles and none of the other resort services. Upon checking out, I kindly asked the receptionist to waive it and he just sternly said no, it’s not allowed, we don’t do this. He said whoever told you this is wrong. We also were charged for leaving the parking garage even though we paid $150 for three nights. They charged us $5, again when we left the garage. How is this fair?? Genuinely feels like a ripoff. I’ve stayed in multiple Hilton hotels and this was by far the worst one!! We also booked a king bed room and got two Queens. The service was poor. And for someone who didn’t use the resort amenities at all, it was a waste of money.
Was a wonderful stay here. The rooms were clean and modern. The staff was extremely courteous and helpful. The onsite amenities were very good. Of you are on the upper floors go with the "H" elevator. It is a glass walled elevator with sweeping views of the city as you ride up or down on it. Want to give a special shout out to the Hilton Vacation Getaway team especially Jarred and Brandon for helping me get my next vacation. They are so sweet and wonderful of a team
This hotel is perfectly located if you attend a conference nearby (5min walk). There is a good choice of restaurants around and the French quarter is not too far. I had a renovated/very clean room which was really nice and the view on the river was something. The bathroom is a bit small and taking my daily shower was challenging as the water was running under the glass door. I got to use several towels to prevent flooding ; that was the only negative point, otherwise, it was a nice stay!
We spent extra to book a platinum city view. Please view my image I attached to this review. Does it look like a platinum city view to you? The air doesn’t stay cold. It’s like a musty cool at best. The only plus, location is great! When you unload, they don’t let you unload at the front. You have to take your car up to the parking garage and unload/unpack there. It is super dark and unbreathable humidity in that parking garage. It was so fun…. It is very inconvenient and definitely made me unhappy from the get go.
It was our first time visiting New Orleans, and we chose the Hilton New Orleans Riverside because of its great location and beautiful views. The hotel absolutely did not disappoint. Every team member we interacted with was genuinely welcoming and upbeat, and the overall atmosphere made our stay even more enjoyable. I especially want to recognize Cody at the front desk for being incredibly kind, informative, and attentive. During check in, Cody took the time to make sure we knew everything the hotel had to offer and helped set us up to fully enjoy our trip to New Orleans. Although we experienced thunderstorms throughout the weekend, the hotel’s connected outlet mall made it easy to enjoy shopping and grab Café du Monde beignets without getting soaked. There’s also a streetcar stop directly in front of the hotel, which was extremely convenient for getting around during the rainy weather. After checking out through text, I noticed an issue with my receipt, and Cora at the front desk resolved it quickly and efficiently. The team at Hilton New Orleans Riverside truly made our stay memorable. Some of the friendliest and most helpful hotel staff we’ve ever encountered. Thank you for such a wonderful experience!!! We will definitely be back soon.
